Letter from the CEO
Let’s face it, the IT services industry is an incredibly competitive marketplace with thousands of companies out there who on a “block and tackle” level perform the exact same services as HighPoint. For many companies, hiring or switching from an IT services or consulting company can seem risky.
What are the right questions to ask?
What’s going to happen after I sign this contract?
What happens when my business changes?
These questions and many others put a customer in the uncomfortable position of having to figure out how to safely get OUT of an agreement at the same time they working to get IN one. How crazy is that concept?!?
Having spent the first decade of my career as a customer myself, and working with many hardware, software, and services vendors, I completely understand how nerve racking this process can be at times. That is why every single quote, proposal, or business relationship document we send out includes this summary of who HighPoint is, and more importantly, what our culture is about.
For a culture to work, it must be prevalent in everything we do. More importantly it must come naturally and can never be forced or it will simply not work. That is why our culture is a reflection of those traits that I personally hold dear in my own life. Our culture is not a massive mission statement or document, rather our values of passion, trust, responsibility and honesty indeed form the foundation of who we are. These four simple words are not only our commitments to our clients, but reflect the very nature of our organization.
Passion: Our people have an intense desire to solve problems for users, often through technology
Trust: We have firm belief in the reliability, truth or strength of team members and our customers
Responsibility: We hold ourselves accountable and immediately own an issue as soon as it is presented
Honesty: We conduct ourselves through action with integrity, honor, and truthfulness
What this means to HighPoint customers is that all interactions, whether it be a simple service ticket, to our sales process, and even our billing and collections efforts, will be done with these core principles at the forefront.
This is our brand promise and commitment to you. This is why we hire new employees with these principles in mind, use Disney inspired customer service training methods for all departments, and work every single day to be selfless members of the community. At HighPoint we believe that…
“Artificial culture is paint. Real culture is patina.”
Our goal is to be regarded as the “Disney” of the IT services industry by focusing on cultivating our passion for technology to solve issues, build trustworthy relationships with clients and deliver an ecstatic customer experience.
Chief Executive Officer
HighPoint Technology Group