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Building Inspiring Services
Letter from the CEO
Let’s face it, the IT services industry is an incredibly competitive marketplace with thousands of companies out there who on a “block and tackle” level perform the exact same services as HighPoint. For many companies, hiring or switching from an IT services or consulting company can seem risky.
What are the right questions to ask?
What’s going to happen after I sign this contract?
What happens when my business changes?
These questions and many others put a customer in the uncomfortable position of having to figure out how to safely get OUT of an agreement at the same time they working to get IN one. How crazy is that concept?!?
Having spent the first decade of my career as a customer myself, and working with many hardware, software, and services vendors, I completely understand how nerve racking this process can be at times. That is why every single quote, proposal, or business relationship document we send out includes this summary of who HighPoint is, and more importantly, what our culture is about.
Our Culture
For a culture to work, it must be prevalent in everything we do. More importantly it must come naturally and can never be forced or it will simply not work. That is why our culture is a reflection of those traits that I personally hold dear in my own life. Our culture is not a massive mission statement or document, rather our values of passion, trust, responsibility and honesty indeed form the foundation of who we are. These four simple words are not only our commitments to our clients, but reflect the very nature of our organization.
Our Values
Passion: Our people have an intense desire to solve problems for users, often through technology
Trust: We have firm belief in the reliability, truth or strength of team members and our customers
Responsibility: We hold ourselves accountable and immediately own an issue as soon as it is presented
Honesty: We conduct ourselves through action with integrity, honor, and truthfulness
What this means to HighPoint customers is that all interactions, whether it be a simple service ticket, to our sales process, and even our billing and collections efforts, will be done with these core principles at the forefront.
Our Brand
This is our brand promise and commitment to you. This is why we hire new employees with these principles in mind, use Disney inspired customer service training methods for all departments, and work every single day to be selfless members of the community. At HighPoint we believe that…
“Artificial culture is paint. Real culture is patina.”
Our goal is to be regarded as the “Disney” of the IT services industry by focusing on cultivating our passion for technology to solve issues, build trustworthy relationships with clients and deliver an ecstatic customer experience.
Steve Guistwite
Chief Executive Officer
HighPoint Technology Group
Leadership Team
Since founding the organization in 2009, Steve has assembled an expert management team which has worked together to build one of the industry’s most admired companies with a consistent year over year financial performance and growth, and a focus on small and mid-market enterprise businesses. Through his leadership, Highpoint has built a brand recognized around delivering relentless service to our customers through integrity, transparency, and a deep rooted belief in continuously investing in the success of our employee partners.
Previously, Steve has worked as the Chief Operating Officer for several outsourcing and managed service organizations including StratITsphere Data Center Solutions and Zebec Data Systems. Steve also served as the Director of Network Solutions for 8 years at Memorial Hermann Healthcare, a multi-billion dollar healthcare system in Southeast Texas, helping their organization become one of the most wired hospital systems in the US.
Today, Steve’s entrepreneurial spirit and keen business acumen have helped Highpoint maintain an aggressive growth pattern into new business markets while keeping a sharp focus on the quality of Highpoint’s services and solutions.
Steve holds a BS degree in Management Information Systems from Capella University.
Joseph is responsible for digitizing the HighPoint customer experience and ensuring technical proficiency and accuracy throughout the sales process. In addition, he is leading the development of HighPoint’s Federal consulting practice while also ensuring that the company will continue its triple digit growth trajectory in the commercial sector.
Before HighPoint, Joseph served as Chief Information Officer (CIO) for the third largest B2B Marketing Demand Generation services company in the US. There he was responsible for transforming IT operations into an agile and highly scalable 100% cloud based platform for growth. Using Big Data and deploying web and social media analytics, he helped the company build new revenue centers while also reducing their total IT spend by almost $1M annually.
In the years prior, Janecka was an Executive for SAINBAIN, a government contractor and DYONYX a Houston based managed services provider where he served as their Vice President of Sales and Marketing, leading them on a fourteen-year growth trajectory in both federal and commercial sales nationwide.