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Services2018-11-26T15:28:01+00:00

Are you looking for a Remote Monitoring and Management (RMM) partner?

The Easy Button for Network, Desktop and Server Management

We take care of your devices as well as your users.  Our network and server monitoring and management provides comprehensive analysis and

Running a business requires a mass amount of data: employees, their certifications, credentials, schedules, and performance – different vendors – their needs, orders, size, and meetings – business inventory, production, and security. Using a Managed Services Provider (MSP) considerably lightens the work load in these areas by allowing all of that data to be stored, monitored, and organized in one place. However, if something were to happen, such as a network failure, your business could grind to a halt or, worse, all of that data could be lost.

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We not only offer managed services, but also provide a broad range of options for cloud computing services and cyber security solutions to meet your company’s needs, but we also provide DR and backup solutions. We will customize a plan that fits your business so you only pay for what you need. With these solutions in place, your data will not only be protected from being lost, but our systems experts will get your business back up and running in a timely manner. Our solutions ensure minimal downtime and mitigate data loss potential so your business can avoid risk and ensure continuity of operations.

Digital experiences to delight customers are becoming critical to success, but those experiences require public facing infrastructures which can also expose your business to certain cyber disasters, such as hacking or network failure. These can lead to hefty fines and loss of customers which can prove detrimental to your business.

Highpoint Technology Group offers services to combat such disasters, and more. With a customized SLA, Highpoint Technology will provide you security services to defend against any cyber threat and DR and backup solutions in the case of network failure. Any time down can prove damaging to a business.  Therefore, our provided backup plan will keep your information secure and get your network back up and running in a timely manner, minimizing any losses. We custom fit plans to your business needs so you only pay for what you need.

Remote Monitoring and Management

HTG will, on a device by device basis, roll the customers network devices into the monitoring software. This involves installing a probe computer at the location that is to be monitored. All network equipment reports back to this node which in turn gets reports into the cloud management tool for the monitoring platform. Objects monitored for each device are dependent on the type of device and what objects are available using the SNMP protocol for the firmware version installed on that device.

Once an issue from a device or server has been escalated, the HTG NOC will notify the customer’s on-site IT support team by assigning the ticket to the appropriate individual or group based on the triage map.  A tuning period of 90 days is recommended during on-boarding so that the customer can provide feedback and guidance to HTG so that the system does not flood the customer IT staff.

General NOC Functions:

  • Application software installations, troubleshooting and updating
  • Email management services
  • Backup and storage management
  • Network discovery and assessments
  • Policy enforcement
  • Firewall and intrusion prevention system (IPS) monitoring and management
  • Antivirus scanning and remediation
  • Patch management and whitelisting
  • Shared threat analysis
  • Optimization and quality of service reporting
  • Voice and video traffic management
  • Performance reporting and improvement recommendations

For all system generated monitoring tickets, we will follow a process outlined between you and us in our Triage map for your account.  The triage map is co-developed mutually and outlines notification workflows as well as routing rules that route issues to teams or individuals and also covers common routing rules cover servers, network, databases, applications, security, and similar categories.

While we have a standard template, these rules and categories are able to be completely customized based on the customer IT organization and how staff resources are organized.  The triage process sets the overall workflow that defines the relationship and level of involvement between us and you.  Changes can be made to this process after implementation based on business changes, but re-training and project fees may occur based on the significance of the change.

Desktop Management

HighPoint Technology Group will cover all aspects of corporate end user computing devices.  For personal tablets and mobile phones, HighPoint Technology Group will provide email connectivity troubleshooting assistance on a best effort basis.

Asset Management:  HighPoint Technology Group will manage all customer end user computing assets are inventoried and traceable to an assigned user or a specific desk location.  We will work with the customer to map floor plans for each location assigning internal office IDs and assigned user information for each site.  In the event of user office moves, HighPoint will update the floor plan information as the moves occur.

Procurement and Warranty Services:  HighPoint Technology Group will provide a monthly report of assets by site that have less than 90 days of warranty services remaining.  On devices where warranties cannot be reported automatically, HighPoint Technology Group will rely on a manual confirmation and create warranty expiration tickets dated to trigger an alert when the 90-day window has approached.

Desktop/Laptop Deployment:  For end user devices procured through HighPoint Technology Group, site deployment is provided free of charge for site locations that are more than a 50-mile driving radius outside of Houston, TX.  For locations outside of this radius, travel per diem, transportation and lodging charges will be reimbursed based on actual expenses; however, the customer will not be billed for labor charges relating to providing covered services at these locations.

  • Hardware issues including failures
  • Vendor coordination and support for on-site and remote warranty services
  • Diagnosis and Resolution of Desktop Software issues
  • Containment and remediation of virus/malware threats

All equipment costs, software and hardware costs including parts are to be covered as necessary by the customer in all circumstances.

Desktop Standards:  Upon transitioning to HTG’s Desktop Management environment, the HTG Service Desk will work with the customer to define desktop standards.  At a minimum, each standard will be assigned a category name which will implicitly define:

  • Desktop OS Version
  • Hardware Make and Model(s)
  • Endpoint Threat Management (Anti-virus and Anti-malware)
  • Desktop Firewall Policies and Exceptions
  • System Image Standards
    • Application White List and Black List
    • Microsoft Office or Other Office Productivity Suite Requirements
    • Adobe Reader and Similar Common Desktop Software Standards
  • Laptop/Desktop PC Naming Convention
  • Default Shared Print Queues (based on physical and logical network location)

Desktop Security:  HighPoint Technology Group provides Webroot Next-Gen Endpoint Security threat management software as part of its Desktop Managed Services offering.  In addition, HTG will manage local windows firewall policies and provide all security patch management for the Windows OS and common applications.

Optionally, HTG provides support for the following Threat Management Solutions:

  • Sophos
  • Bitdefender
  • TrendMicro
  • WatchGuard
  • ESET
  • MalwareBytes
  • Huntress
  • OpenDNS Umbrella (web content filtering)

Other desktop security solutions are generally available for support but require project scoping and due diligence to determine the level of support and integration available with the HTG Desktop Management Solution.

Hosted Private Cloud

We provide cloud solutions to address a wide range of needs including:

  • Traditional Infrastructure Cloud Backup
  • Virtual Infrastructures
  • High Availability Environments
  • Global Data Center Failover

Traditional Infrastructures Cloud Backup

Traditional Infrastructure require a dedicated space for the physical components of a network setup. The hardware and software involved are vulnerable to disasters, both physical and virtual, and require continuous maintenance and monitoring. HTG provides Cloud Backup DR solutions that support local failover for quick service restoration in the event of an outage and full hosted capabilities in case your on-premise environment becomes entirely unavailable.  We will get your network back up and running in the event of system failure or other disasters that would put your business’s data in jeopardy.

Virtual Infrastructures

Virtual Infrastructure uses the cloud to store data. This makes the data vulnerable to any system attacks or system failures. In the event of a disaster, the network needs to get back online as soon as possible in order to mitigate loss and continue business operations. HTG provides DR solutions that ensure the safety of your data and gets your network back up and running in a timely manner. This mitigates data loss and allows business to resume as quickly as possible.

High Availability Environments

It is important for your business and your clients for your network to remain available and reliable. HTG understands that your system needs to remain up and running and that any down time can cause high stress and unhappy customers. We offer DR solutions catered to your business that will mitigate the amount of time your system is down in the event of system failure. Our experts will get your system back up in running so that operations can continue as smoothly as possible.

Global Data Center Failover

There are certain areas of a network a business needs to keep running. In the event of a disaster, time is of the essence. A Global Data Center Failover aids in getting the critical parts of your network back up and running in no time. This is because it is a replication system where the resources are kept in-sync, so when one system fails, the other powers on and takes its place to keep things running. There are a few types of Global Data Failover setups. Active-Active will have both systems up and running. When one system fails, the other will take on the load and continue operations. An Active-Passive system will have one system doing the bulk of the work and a cold site, which still shares all the resources and remains in sync but is essentially in hibernation mode. If something were to happen to the main system, the cold site will wake up and take over. Be it some kind of disaster or even just regular maintenance, a Global Center Failover will aid in keeping the business network operating as smoothly as possible.

Cloud Solutions by Industry

Different environments have specific needs.  Usually these environments are driven by industry or by regulations.  Highpoint Technology Group is well versed in providing backup and DR solutions for:

  • Regulated Industries (Healthcare, Financial Services, Insurance)
  • Legal / Law Firms
  • High Security Environments
  • PCI Environments
  • Government and Education
  • eCommerce Environments

Regulated Industries (Healthcare, Financial Services, Insurance)

                Healthcare
                                Regional Health Systems

Data storage, communication, and work in general are becoming more reliant on accessible networks and the cloud. As a result, network compliance and accessibility have become one more thing added on to an already overloaded plate. System failure can result in chaos and security breaches can result in hefty lawsuits. Highpoint understands the critical nature of the medical environment and offers services to meet those needs efficiently and reliably with our security practices and DR and backup solutions. Our expert technicians are available 24×7 and are ready to assist any of your IT needs, allowing you to focus on what you need without having to worry about IT.

                                Physician Practices

The more time that is spent with a patient, the more satisfied they will be. Running a practice is a lot of work, and often times that time is limited. Highpoint can help lighten the load with the services we provide. Allow our technicians to handle your IT needs, data storage, network reliability, security, DR and backup. We focus on your network so you can have more time to focus on your patients.

                                Independent Clinics

Being independent can prove to be a lot of work. In addition to knowing your own specialty, you need to know and adhere to standard regulations and acts regarding client information security. Keeping such information in an easy to access database for retrieval can prove even more stressful because competent network security and practices need to be in place. Managed Service Providers (MSPs) can be costly and seemingly unaffordable. At Highpoint, we offer an affordable rate that is almost 40% lower than the average provider. With that rate comes top of the line customer service, 24×7 access to a technician for any of your network issues, security monitoring, and DR and backup solutions customized to fit your business needs. This way, you get what you need, and you don’t overpay.

                Financial Services

Consumer Data is extremely sensitive and needs to be well protected in compliance with set regulations and acts such as GLBA. In addition, business continuity is imperative to keeping Financial organizations running. Highpoint understands these needs and offers services to meet them. We provide security tests and monitoring to ensure the protection of your networks and data. In addition, we offer secure DR and backup solutions which keep your information safe and ready to recover.

                Insurance
                                Commercial Insurance Providers

Providing Commercial Insurance is a competitive industry. One mishap, be it a security breach or system failure, can result in loss of business and profitability. Customers want their information to be secure and to know that they are in good hands. At Highpoint, we want you to feel like you are in good hands. We have a dedicated team of expert technicians that can monitor your network to prevent security breaches and DR and backup solutions that can get your network back online quickly in the event of a system failure. The SLA is catered to your business needs and will outline what to expect from our services. With a dedicated MSP available 24×7, you can let your customers know that their information is safe with you.

                                Health Insurance Providers (HIPAA)

Health Insurance Providers are under much scrutiny when it comes to the ability to protect client information. HIPAA makes the security of client information imperative when dealing with MSPs. Highpoint offers security services for both the active network and its backup resources. The SLA can be catered to your business to ensure that all regulations will be adhered to and client information will remain secure according to your business needs. Our DR and Backup solutions will not only protect your client information but will also get your network running effectively in a timely manner to ensure business continuity in the event of a system failure. We offer 24×7 availability with expert technicians for any of your IT needs. Let us focus on keeping your data safe and secure so you can focus on your clients.

Legal/Law Firms

As a lawyer, data, and access to it, is crucial for running a firm. If a disaster were to strike and that data be compromised or lost, the resulting damage can prove crippling to a firm. Trade secrets and client data are not the only things at stake. A firm can lose its edge and its integrity, which can lead to loss of clientele. Highpoint Technology Group offers security, DR and backup solutions to prevent such scenarios. A custom fit SLA will outline what can be expected of our provided security services and backup plans. With a plan in place, when disaster strikes, your firm will be able to get back to business in a timely manner and with minimal loss. Be prepared and have a plan in place so your firm can survive a network disaster.

High Security Environments

Sensitive data is part of the job at high security environments. In the event of a disaster, be it human error, hardware failure, virus, or natural disaster, it is important that sensitive data is secure and accessible. Highpoint technology DR and backup plans can be custom fit to your business to ensure that happens. Our SLA will outline what measures can be expected for us to take to keep your information secure as well as how long before we get your network back up and running. We cater our services to you so you get what you want and pay only what you need.

PCI Environments

These days, most people use credit cards. Sensitive information is attached to credit cards, and that information can be accessed if the proper protection is not in place. This access can result in fraud against your customer and a hefty fine for you if you are not Payment Card Industry Data Security Standard (PCI) compliant. If you take or process credit cards or any form of credit in your place of business, then you need to be PCI compliant. Highpoint Technology Group provides custom SLAs that will outline a security, DR and backup plan that is suitable for your business, keeping both yours and your client’s information secure. In addition, in the event of network failure, with our DR and backup plans, our technicians will get your system back up and running in a timely manner. This measure minimizes the amount of downtime your business will experience in the event of a system failure so you can keep your business running and your customers happy.

Government and Education

Government and Education Services deal with ample credit. Anywhere from the DMV, to court houses, to a federal bank use credit cards to process payments and store information. Schools use credit for a multitude of financial services as well, such as tuition, books, and fundraising. Whatever the reason, using credit and storing that information requires PCI compliance. Highpoint Technology Group can help get, keep, and maintain PCI compliance with our security services and DR and backup plans. Our security services will ensure your data is protected at all times. In the event of network failure, our DR and backup plans will get your systems back up and running in accordance with a customized SLA. We ensure security and dependability so your business can run the way it is meant to.